Cancellation Policy

24 hrs notice must be given if you wish to cancel or re-schedule. Cancellation after this time frame will result in loss of your class credit. Class credits are non-refundable and non-transferable and are for your individual use only. You can manage your bookings online via our PushPress App. Please text 07777136034 if less than 24hrs notice to notify your instructor if you are unable to attend, so we can advise our waitlist. Pure Reformer retains the right to cancel or change classes without prior notice. We will attempt to contact you at least 2 hours prior to start time of any class cancellations and will credit your class back.

Monthly subscriptions can be cancelled at any time via your online account login.

Please ensure you update your details upon change of bank card or account as this may cause payment failure and cancellation of your subscription.

Complaints Procedure

Please submit any and all complaints in writing to info@purereformer.co.uk or to the address Pure Reformer Ltd, Unit 7 Riverside Court, Castle Street, Barnstaple, EX31 1DR. Please ensure you include relevant contact information for us to get back to you to discuss and resolve your issue. We will always respond to your complaint within 7 days of receipt.